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My core business is to produce pulp Focusing on maintenance would only detract from my core interest. WORLD PULPPAPER 31 Figure 3. OPP Optimisation of Process Performance is a combination of sophisticated software and processequipment knowledge from experts in ANDRITZ and the client organisation. Veracel was a pioneer in using OPP Figure 2. A specialist from ANDRITZ Maintenance Solutions to produce pulp to innovate better commodity Medeiros explains. detract from my core interest. Initially Veracel hired four different maintenance companies mechanical electrical and instrumentation lubrication and general building were four different approaches four different management groups and we had not established any penalties or bonuses so Veracel took all the risks. In 2011 it was decided to put all maintenance activities with one company. After negotiations with nine selected. Maintenance Manager for the Veracel helps Veracel know exactly what costs ourselves to integrate with their Coordinators in the mill process areas so the communications is very direct maintenance expenses and we centralised the decisions with one and they control their costs tightly quality or safety. It has been a win-win for the two companies I think. According to both Costa and Medeiros the relationship is improving year by lessons learned to improve operations together they say. such a contract is whether the maintenance provider will do everything it needs to do to keep the mill running reliably or will it try to skip certain things in order to make more on trust. has experience in maintenance but I didnt know about the quality of the contract Veracel had the best results in the companys history. Results in 2013 were also good. Last year we had one disruption that cost us tonnage but it was not the fault of maintenance. We are in a very good position this year so our expectation is that in 2015 we will have the best results in our history once environmental and safety. different maintenance scenarios that outsourced maintenance is the best way to get good results for the mill. made and I am in favour of it continuing.